Refund policy

Returns & Refunds Policy

We want you to love what you ordered. If something isn't right, here's how we can help.

Returns We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Final sale items are not eligible for return.

How to Start a Return Email us at jennifer@simplyaddierae.com with your order number and reason for return. We'll send you return instructions within 1–2 business days. Please do not ship items directly to the brand or manufacturer — all returns must be initiated through us.

Return Processing Some items in our shop are fulfilled by our brand partners. Returns for these items follow the same process — contact us first and we'll coordinate everything on your behalf. Please allow up to 7 business days for processing on partner-fulfilled returns.

Refunds Once we receive and inspect your return, we'll process your refund to the original payment method within 5–7 business days. Original shipping charges are non-refundable.

Exchanges We don't offer direct exchanges. We recommend returning your item and placing a new order for the correct size or style.

Damaged or Incorrect Items If you received a damaged or wrong item, please contact us within 3 days of delivery with a photo and your order number.